Terms of service

1. Introduction

Welcome to our platform. These Terms of Service («Terms») govern your access to and use of our website and related services (collectively, the «Service»). By accessing or using the Service, you agree to be bound by these Terms.

We provide an online platform that connects individuals looking for specialists with service providers. We do not offer or perform any services ourselves; we merely facilitate the connection between users.

The use of our platform is currently free of charge.

This Service is operated from Berlin, Germany. Please read these Terms carefully before using the platform. If you do not agree with any part of these Terms, you may not use the Service.

2. Services Provided

Our platform serves as a digital marketplace that allows users to connect with independent service providers. We enable users to post requests, search for specialists, and communicate with potential service providers through our platform.

We do not employ, endorse, or guarantee the quality, safety, legality, or suitability of any service providers or the services they offer. All agreements, transactions, and engagements are made directly between users and service providers, without our involvement or responsibility.

We do not charge users for accessing or using the platform at this time, but we reserve the right to introduce fees in the future, with prior notice.

3. Account Registration and Use

To access certain features of the Service, you may be required to register for an account. When creating an account, you agree to provide accurate, current, and complete information, and to keep your account information updated.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately.

You agree not to create an account using false identity or information, or on behalf of someone else without their permission.

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms or engaged in inappropriate or unlawful behavior on the platform.

4. User Responsibilities

By using the Service, you agree to:

• Use the platform only for lawful purposes and in accordance with these Terms.
• Provide truthful, accurate, and non-misleading information in your profile, postings, and communications.
• Respect the rights and privacy of other users, including service providers and clients.
• Not engage in any fraudulent, abusive, harassing, or otherwise harmful behavior.
• Not post or transmit any content that is offensive, defamatory, obscene, or otherwise inappropriate.
• Comply with all applicable local, national, and international laws and regulations.

You understand that any violation of these responsibilities may result in the suspension or termination of your access to the platform, and potentially legal action if applicable.

5. User-Generated Content

The platform may allow users to post content such as reviews, ratings, messages, profiles, and other information («User Content»). By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content for the purpose of operating and promoting the Service.

You are solely responsible for the User Content you submit. You represent and warrant that you own or have the necessary rights to share such content, and that it does not infringe any third-party rights, violate any laws, or contain false or misleading information.

We reserve the right (but are not obligated) to review, edit, or remove any User Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.

6. Reviews and Ratings

The platform may allow users to leave reviews and ratings based on their experiences with service providers. These reviews and ratings are intended to help other users make informed decisions.

By submitting a review or rating, you agree to provide honest, accurate, and constructive feedback. You must not post fake, misleading, defamatory, or biased content for any reason, including personal disputes or competitive motives.

We do not verify the accuracy of reviews or ratings and are not responsible for their content. They represent the opinions of individual users and do not reflect our views or endorsements.

We reserve the right to remove or moderate reviews or ratings that violate these Terms or applicable laws, at our sole discretion.

7. Disclaimer of Liability

We act solely as a platform that facilitates connections between users and independent service providers. We do not supervise, direct, or control the services offered by providers, nor do we guarantee the quality, safety, legality, or reliability of any services rendered through the platform.

You acknowledge and agree that any agreements, services, or disputes between users and service providers are made at your own risk and discretion. We are not a party to these agreements and are not liable for any actions, omissions, or damages resulting from interactions between users.

By using the platform, you release us from any and all claims, demands, or damages arising out of or in any way connected with disputes or interactions with other users or service providers.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, resulting from:

• Your use of or inability to use the platform,
• Any conduct or content of other users or third parties,
• Any services obtained through the platform, or
• Unauthorized access, use, or alteration of your content or account.

In no event shall our total liability to you exceed the amount of EUR 50, or the minimum amount required by applicable law, whichever is higher.

Some jurisdictions do not allow certain limitations of liability, so these provisions may not apply to you in full.

9. Service Provided «As Is»

The platform and all related services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

We do not warrant that the platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We make no guarantees regarding the availability, reliability, or accuracy of the platform or any content therein.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

You use the platform at your own risk.

10. Intellectual Property

All rights, title, and interest in and to the platform, including but not limited to the website, logo, design, software, text, graphics, and other content, are owned by us or our licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any part of the platform without our prior written consent, except as expressly permitted under these Terms.

All trademarks, service marks, and logos used on the platform are the property of their respective owners. Use of the platform does not grant you any rights to use our trademarks or the trademarks of any third parties.

11. Privacy and Data Processing

We are committed to protecting your privacy and handling your personal data responsibly. Our practices regarding the collection, use, and disclosure of personal information are detailed in our Privacy Policy, which is an integral part of these Terms.

By using our platform, you acknowledge and agree to the terms outlined in our Privacy Policy. We encourage you to review it carefully to understand how we manage your data.

For more information, please refer to our Privacy Policy.

12. Third-Party Links and Services

The platform may contain links to third-party websites or services that are not owned or controlled by us. We do not endorse or assume any responsibility for any such third-party content, products, services, or practices.

When you access a third-party website or service through our platform, you do so at your own risk. These third parties may have their own terms of service and privacy policies, which we recommend you review.

We are not responsible for any loss or damage arising from your use of any third-party sites or services.

13. Force Majeure

We shall not be held liable for any failure or delay in performance of our obligations under these Terms resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters (e.g. floods, earthquakes),
• War, terrorism, or civil unrest,
• Government actions or regulations,
• Power outages or Internet service disruptions,
• Strikes or labor disputes,
• Epidemics or pandemics.

Such events shall suspend our obligations for the duration of the disruption and for a reasonable period thereafter.

14. Changes to Terms

We reserve the right to modify or update these Terms at any time. When we make material changes, we will notify users by posting the updated Terms on the platform and indicating the date of the latest revision at the top of the document.

Your continued use of the platform after any changes have been made constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the platform.

We encourage you to review the Terms periodically to stay informed of any updates.

15. Termination of Access

We reserve the right to suspend or terminate your access to the platform at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise acted in a manner that may harm other users or the integrity of the platform.

You may also delete your account and discontinue use of the platform at any time.

Upon termination, all provisions of these Terms that by their nature should survive (including but not limited to disclaimers, limitations of liability, and intellectual property provisions) shall remain in effect.

We are not liable to you or any third party for any consequences resulting from the termination of your access to the platform.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.

If any disputes arise in connection with the use of the platform or these Terms, such disputes shall be subject to the exclusive jurisdiction of the courts located in Berlin, Germany.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.

17. Contact Information

If you have any questions, concerns, or feedback regarding these Terms or the platform, you can contact us at:

• Email: [email protected]
• Website: https://masterello.com
• Location: Masterello, c/o COCENTER, Koppoldstr. 1, 86551 Aichach
• Phone: +49 175 552-17-05

We will make reasonable efforts to respond to inquiries in a timely manner.